Service Delivery Manager

About The Role

Service delivery you can stand behind

At Intercity, service delivery is about trust, accountability and doing right by customers, every day.

We’re looking for a Service Delivery Manager who can own customer relationships end to end, bring structure where it’s needed and calmly drive better outcomes when things get complex. This is a hands‑on role with real influence, not a reporting‑only position.

You’ll manage a portfolio of Communications and Managed Services customers and be the person they trust to keep things running well, improve what isn’t and speak plainly when it matters.

Key Responsibilities as a Service Delivery Manager

You’ll be the main point of contact for your customers and the person accountable for how service lands day to day.

That means you will:

• Build strong, honest relationships with customers at all levels
• Lead service reviews and govern...