Service Delivery Manager

Work Set-up: Onsite at the HideOut Clark Pampanga and Hybrid Sanctum at The Sactum in Quezon City

Equipment Provision: Equipment Provided

Type of Contract: Full Time

The Service Delivery Manager (SDM) is responsible for overseeing day-to-day team operations to ensure service excellence and client satisfaction. This role manages supervisors and frontline staff, monitors performance against key metrics, and implements operational processes to support efficiency, quality, and compliance.

What does a day in the life as a Service Delivery Manager look like?

• Manage supervisors and frontline associates to meet operational goals and client expectations
• Set performance standards, provide coaching, and conduct evaluations to support employee growth and development
• Monitor KPIs, SLAs, and operational metrics to assess performance and impl...