Job Description
Do you thrive on turning challenges into positive outcomes for customers? As our new Service Delivery Manager, you will be the driving force behind our Corrective Action operations, overseeing the scheduling, coordination, and resolution processes that define our customer service excellence.
Role Purpose
To lead and manage the day‑to‑day operations of the Corrective Action Team through a team of Corrective Action Coordinators, overseeing the efficient resolution of customer complaints through the effective scheduling and coordination of installers for remedial works, ensuring adherence to agreed SLAs and continuous process improvement.
What you'll be doing
- Lead and empower the Corrective Action Coordinators in their daily activities, ensuring the effective resolution of customer complaints by accurately scheduling installers for remedial works, managing stakeholder communication, and maintaining excellent customer contact in line with SLAs.
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