Job Description
Req ID: 358512
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Delivery Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Key Responsibilities
1. Service Delivery Governance
Own end-to-end service delivery for assigned accounts.
Ensure adherence to SLAs, KPIs, OLAs, and contractual commitments.
Conduct service review meetings (weekly/monthly/quarterly).
Monitor and report service performance metrics.
Manage risk, issues, and escalations to ...
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