Job Description
Req ID: 358512
We are currently seeking a Service Delivery Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Key Responsibilities
1. Service Delivery Governance
Own end-to-end service delivery for assigned accounts.
Ensure adherence to SLAs, KPIs, OLAs, and contractual commitments.
Conduct service review meetings (weekly/monthly/quarterly).
Monitor and report service performance metrics.
Manage risk, issues, and escalations to resolution.
2. Client Relationship Management
Act as the primary point of contact for operational matters.
Build and maintain strong client relationships.
Align services with evolving business requirements.
Manage stakeholder expectations and communication plans.
3. Operational Management
Oversee incident, problem, change, and request management processes.
Ensure ITIL-aligned service management practices.
Drive root cause analysis and p...
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