Job Description

Experience:

  • 8+ years of overall experience in Service Delivery, IT Operations, or Digital Project Management
  • Proven experience in managing large teams
  • Strong background in digital technologies, platforms, or application services
  • Experience working in fast-paced, matrixed environments

Tools & Process Management:

  • Hands-on experience with ServiceNow (incident, problem, change, and service request management)
  • Proficiency in Jira for project tracking, sprint planning, backlog management, and reporting
  • Strong understanding of ITSM and project management best practices
  • Ability to maintain documentation, dashboards, and service reports

Team Leadership & People Management:

  • Lead, mentor, and manage large teams (developers, analysts, support engineers, coordinators)
  • Set goals, conduct performance reviews, and drive ...

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