Job Description

  • Lead critical IT service delivery operations
  • Drive innovation in global beauty tech ecosystem

    • About Our Client

    This opportunity is with a large organization in the FMCG industry, specifically within the cosmetics and toiletries segment. The company is known for its innovative approach and commitment to excellence in delivering high-quality products and services.

    Job Description

    As a Service Delivery Manager, you will oversee day-to-day application management, handle critical incidents, and ensure SLA compliance for IT services. Responsibilities include managing vendor relationships, monitoring KPIs, driving ITIL process adherence, and supporting applications such as SAP and workflow systems.

    The Successful Applicant

    A successful SDM should have:

  • A degree in a relevant field such as Computer Science, Information Technology, or a related discipline.
  • Proven expertise in service delive...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Michael Page today.

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