Job Description
Job Description
A Service Delivery Manager’s primary focus is building strong and mutually beneficial relationships with their assigned clients. They serve as the primary liaison with Client, the Engineers, and Catalyst Account Management; supporting projects, and service delivery. They drive client satisfaction. They are Concentrix culture catalysts.
Responsibilities:
Client Facing responsibilitiesBuilds strong relationships with assigned clients and CNX business units.Serves as the primary contact for the client and internal business units.Responsible for client communications and conflict resolution.Address client concerns in an efficient and timely manner.Engineering team responsibilitiesPartner with the Engineering team to ensure on time and to budget delivery.Assist Engineering teams to understand client requirementsOn board and continue to support the Engineers needs after on boarding.Ca...
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