Service Delivery Manager

About the Company

Davidson is partnering with one of Australia's banks to deliver an innovative and transformative banking platform. This project represents a significant leap forward for the bank, aimed at enhancing customer experience and operational efficiency. We are seeking an experienced Service Delivery Manager to join the team for a 12-month project.


About the Role

As the Service Delivery Manager, you will play a pivotal role in ensuring the seamless delivery and release management of the new banking platform. Your key responsibilities will include:

Keeping a comprehensive overview of the project and its activities to guarantee a dependable and strong solution.

Handling the triage of new issues as they come up, ensuring they are resolved swiftly and effectively.

Supervising the transition of processes from implementation support stages to the Bank’s Service Management frameworks.