Job Description

JOB TITLE: Service Delivery Manager - MBA


JOB PURPOSE: To Manage Dynamics 365 finance and operations Implementation and Support


QUALIFICATION: BE/BTech/B.Sc./Diploma


EXPERIENCE: 10 14 Years


CERTIFICATIONS: MANDATORY (CAPM/ PMP/ PRINCE2); DESIRABLE (AGILE, SCRUM)


MANDATORY TRAININGS ATTENDED: Risk Management, EPM, Project Planners, ITSM


REPORTING TO: Director


RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):


Key Responsibilities:


Service Delivery Management:

  • Oversee the end-to-end delivery of Microsoft Dynamics 365 solutions, ensuring projects are completed on time, within scope, and budget.
  • Establish and maintain service level agreements (SLAs) ...

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