Job Description
Skills:
Service Delivery Management, Managed Services, IT infrastructure, ITIL Framework, MSP Operations, Service Level Agreements, IT Service Management, Project Delivery,
Job Summary
We are seeking a seasoned Service Delivery Manager to lead the delivery of managed IT services for enterprise clients from our Offshore Delivery Center in Indore. The role requires strong client engagement, operational leadership, and team management capabilities to ensure the delivery of high-quality, SLA-driven services across IT infrastructure and support functions.
Key Responsibilities
Service Delivery Management
Service Delivery Management, Managed Services, IT infrastructure, ITIL Framework, MSP Operations, Service Level Agreements, IT Service Management, Project Delivery,
Job Summary
We are seeking a seasoned Service Delivery Manager to lead the delivery of managed IT services for enterprise clients from our Offshore Delivery Center in Indore. The role requires strong client engagement, operational leadership, and team management capabilities to ensure the delivery of high-quality, SLA-driven services across IT infrastructure and support functions.
Key Responsibilities
Service Delivery Management
- Own end-to-end service delivery for assigned accounts, ensuring adherence to SLAs, KPIs, and quality standards.
- Lead incident, problem, and change management processes, ensuring service stability and customer satisfaction.
- Conduct regu...
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