Job Description

Required Skills & Qualifications:

  • Education:
    Bachelor's degree in IT, Computer Science, or related field.

Experience:

  • Minimum 10+ years in IT Infrastructure roles, with at least 5 years in service delivery management.
  • Proven experience in managing global teams and large-scale infrastructure environments.

Technical Skills:

  • Strong understanding of infrastructure technologies (Servers, Storage, Networking, Cloud, Virtualization).
  • Familiarity with ITSM tools and frameworks (e.g., ServiceNow, ITIL).

Business Skills:

  • Financial management and budgeting experience.
  • Resource and contract management expertise.

Soft Skills:

  • Excellent communication and stakeholder management skills.
  • Strong problem-solving and decision-making abilities.
  • Leadership and team management capabilities.

Preferred Skills:

  • ITIL v4 C...

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