Service Delivery Manager

Our client, a large international law firm is looking for Service Delivery Manager to work closely with the COO and supporting the office's day-to-day operations. This role translates strategic priorities into practical execution, supports key projects, and embeds sustainable change to enable the Liverpool office's continued growth - including the integration of processes, metrics, and AI technologies into everyday workflows.

Key responsibilities:

Office leadership & management – act as a trusted adviser to the COO and senior stakeholders on operational performance, people, and change; serve as the primary point of contact for office-wide operational matters and support business continuity planning.

Community & internal engagement – act as an ambassador for the Liverpool office internally and externally, lead engagement with local community groups, and provide direction to the office's social and internal engagement committees.

Operations & servi...