Service Delivery Manager / IT Lead

Job Description Job Description Job Description: Lead IT Engineer & Service Delivery Manager Position Overview As an Engineering and Service Delivery Manager at our Managed Service Provider (MSP) organization, you'll play a crucial role in overseeing service delivery, mentoring a technical team, and ensuring exceptional customer communication. Your primary responsibility is to ensure that our technical services meet or exceed client expectations while maintaining hands-on responsibility for strategic, high-level infrastructure projects. This is a hybrid role requiring a balance between high-level technical execution (Tier 3) and operational leadership. Key Responsibilities Service Delivery Management * Lead the planning, coordination, and execution of IT service delivery for multiple clients. * Monitor and ensure compliance with Service Level Agreements (SLAs) and response times. * Implement best practices and continuous improvement initiatives for technical operations. * Oversee...