Job Description

Description GSPANN is hiring a Support Delivery Lead with expertise in Integration Platforms to lead integration support operations and manage enterprise platforms. The role involves driving delivery management, incident resolution, platform health, and 24/7 team operations.

Role and Responsibilities

  • Lead, mentor, and manage a team of integration support engineers, fostering collaboration, accountability, and professional growth.
  • Define team goals, key performance indicators (KPIs), and service level agreements (SLAs), ensuring targets are consistently met or exceeded.
  • Conduct performance reviews, provide constructive feedback, and identify training and development opportunities for team members.
  • Manage schedules, on-call rotations, and resource allocation to ensure 24/7/365 support for critical systems.
  • Promote continuous improvement by encouraging proactive problem-solving and root cause analysis.
  • Act as the escalation po...

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