Job Description

Role – Service Delivery Manager

Location – Hyderabad/Bangalore/Chennai

Work Mode – Hybrid

Experience required - (15+ years)


Key Responsibilities

Delivery & Operations

  • Own day-to-day delivery of L2/L2.5 support across multiple IM platforms.
  • Ensure SLA adherence, 24x7 availability, and effective incident/problem management.
  • Manage major incidents, escalations, communication bridges, and RCA governance.
  • Oversee release readiness, environment health, batch stability, and change coordination.

Stakeholder Management

  • Act as the single point of contact for Business, App Owners, and Technology Leads.
  • Provide clear reporting, dashboards, and proactive communication on operational health.
  • Drive alignment on priorities, risks, and improvement opp...

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