Service Delivery Manager

Purpose of the Role:

Sr. Transition Manager (SDM) leads medium-touch transitions independently while supporting the RFP creation, ensuring adherence to the plan and post contractual due diligence for a set of applications in a large account or a smaller single account WITH the objective of managing new Service transitions to Cognizant from clients or existing vendors by adhering to the transition process and framework laid out.

Areas of Responsibilities:

Transition Management: - Post-Contract Phase

* Gain an in-depth understanding of Client requirements, expectations (SLAs, performance parameters etc.), standards and procedures and help establish exit (gating) criterion for the transition phases

* Setup the transition/project management, track & report, governance of all transitions supported in line with the agreed transition methodology, framework and tools

* Track scope changes and raise relevant CR's

* Understand the co...