Job Description

Job Description

About the role

We are looking for an experienced Service Delivery Manager to lead multiple Team Leaders across operational workstreams in a fast-paced, regulated financial services environment. This is a senior leadership role focused on performance, accountability, and delivering measurable business results.

What you’ll do

  • Lead and develop multiple Team Leaders across operational workstreams
  • Own service delivery performance; KPIs, SLAs, and quality standards
  • Monitor performance data to identify trends, risks, and improvement opportunities
  • Act as escalation point for complex operational and stakeholder issues
  • Drive change initiatives with measurable impact
  • Ensure full compliance with regulatory requirements and internal policies
  • Report and present clear operational insights to senior management

What we’re looking for

  • Proven experi...

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