Job Description
What success looks like in this role:
The Service Delivery Support (SDS) Manager provides dedicated leadership and management of the Support team on the account. This role is responsible for the performance, development, and daily direction of a team of 8 specialist resources across service reporting, service level management, quality assurance, knowledge management, and national asset and logistics.
The SDS Manager is Unisys' primary representative for service delivery performance across governance forums, holds a peer-level relationship with the client's designated governance stakeholder, and is accountable for driving contractual SLA compliance and the Continual Service Improvement (CSI) programme across the contract.
1. Team Leadership and People Management
Provide day-to-day leadership, direction, and performance management for 8 specialist direct reports across five service delivery disciplines.
Establish clear individu...
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