Job Description
The Service Delivery Manager ensures the seamless delivery of IT services to clients while maintaining high standards of quality, efficiency, and customer satisfaction. This role acts as a bridge between clients, internal teams, and senior management, overseeing service operations, project delivery, and client relationships. The ideal candidate is proactive, customer-focused, and capable of leading teams and projects in a fast-paced, contracting IT environment. The role may require travel to client sites or project locations as needed and flexibility to manage urgent escalations outside standard working hours.
Key Responsibilities
Service Delivery & Operations
Oversee day-to-day delivery of IT services to clients, ensuring compliance with service level agreements (SLAs) and contractual obligations.
Monitor service performance, including incident resolution, service requests, and operational metrics, to maintain high-quality standards.
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