Job Description

The Service Delivery Manager ensures the seamless delivery of IT services to clients while maintaining high standards of quality, efficiency, and customer satisfaction. This role acts as a bridge between clients, internal teams, and senior management, overseeing service operations, project delivery, and client relationships. The ideal candidate is proactive, customer-focused, and capable of leading teams and projects in a fast-paced, contracting IT environment. The role may require travel to client sites or project locations as needed and flexibility to manage urgent escalations outside standard working hours.


Key Responsibilities


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