Service Delivery Manager

Are you passionate about delivering outstanding IT services and building strong client relationships? Do you have experience managing service delivery in a fast-paced environment? Can you drive service excellence, ensuring that client expectations are not only met but exceeded?

What you'll be doing

:
Service Management & Best Practices

: -Ensure best practice, ITIL v4-aligned service delivery through ownership of ITIL processe

s.-Oversee every element of service delivery for clients from onboarding to end-of-life managemen

t.-Champion a client-first approach across the service management functio

n.
Client Relationship & Retenti

on:-Act as the primary point of contact and advocate for clients within RO

CK.-Build and maintain strong client relationships, ensuring high levels of satisfacti

on.-Drive client retention by delivering a seamless service experienc...