Job Description

About the Role

As our Service Delivery Manager, you will be the cornerstone of our customer relationships, ensuring every contractual commitment is met, every SLA is exceeded, and every client experience reflects the highest standard of service. You will lead the end-to-end management of support & maintenance contracts covering Thales and third-party solutions, driving satisfaction, performance, and growth.

What You'll Do

  • Own the Customer Relationship — Serve as the primary point of contact for Support & Maintenance contracts, building trusted, long-term partnerships with government clients
  • Drive Account Performance — Deliver actionable KPI and SLA reports, provide strategic evolution advice, and identify upsell and contract renewal opportunities
  • Manage Financial Health — Oversee contract financials, track profitability, and ensure sustained customer satisfaction through proactive engagement

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    Job Details

    Location
    Bogotá, Bogota, Colombia
    Job Type
    Full time
    Category
    Operations Specialties Managers
    Posted Date
    June 30, 2026
    Deadline
    August 09, 2026