Job Description

Station Terminus, Quebec City- 2-3 days a week Onsite

Required Skills:

  • Bilingual (English and French) Strong background in IT Cloud operations and governance.
  • Experience handling onsite offshore delivery models and managing distributed teams.
  • Excellent interpersonal and communication skills Strong understanding of ITIL processes (Incident, Problem, Change, and Service Request Management).
  • Proven ability to manage complex service environments with multiple stakeholders and vendors.
  • Experience in customer relationship management and managing service escalations effectively.
  • Ability to track and report service performance metrics, and drive service improvement plans.
  • Experience in Banking, Financial Services and Insurance domain (BFSI) will be a great asset.

Roles and Responsibilities:

  • Act as the primary point of contact for the client at the onsite location for all se...

Ready to Apply?

Take the next step in your AI career. Submit your application to Q1 Technologies, Inc. today.

Submit Application