Service Delivery Manager

Overall, the purpose of a ServiceNow Service Delivery Manager is to ensure that IT services are delivered in a way that meets or exceeds business expectations, while continuously improving service processes and maintaining strong cross-function relationships.

This position is a Global position and individual contributor.

The objectives of Service Delivery Manager are:

• Ensure that the tool supports the processes as efficiently as possible.
• Ensure that the tool creates the greatest possible benefit for the employees.
• Ensure that the tool runs stably and safely in operation.
• Ensure that improvement activities are coordinated across the processes.
• Ensure that changes to the tool are carried out efficiently and within the framework of IT security.
• Ensure that the system basis for KPI and reporting is present.
• Ensure that user access, rights and licenses are maintained.

Areas of responsibility: <...