Service Delivery Manager

Who Are we?

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

The Service Delivery Manager (SDM) is accountable for the end-to-end delivery of Client Services contracts, ensuring performance against SLAs/KPIs, strong operational outcomes, and high client satisfaction. The SDM is fully accountable for the execution and fulfilment of contractual obligations, driving strong financial results and customer satisfaction. This role will project manage a major multi-location Man...