Service Delivery Director (ITS / Back-Office Operations)

We are seeking an experienced Service Delivery Director to take overall accountability for the operational performance, governance, and continuous improvement of a large-scale operational service.

This is a senior leadership role with responsibility for managing and developing 4-5 operational managers across back-office operations, fraud reduction, base data management, sales and revenue, and IT operations. The role will ensure these functions operate as an integrated service, with clear ownership, robust controls, and consistent performance against contractual obligations and service level agreements.

The Service Delivery Director will act as the senior operational interface with the client and key stakeholders, providing strategic direction, executive-level reporting, and visible leadership across operational delivery, service reliability, operational assurance, and transformation.

Key Duties Include:

• Provide director-level leadership and accountab...