Job Description
The Service Delivery Associate (SDA) works within the Service Delivery Office (SDO) and owns the operational relationship for their assigned customers providing support for our Tier 2 customers at Telefónica Tech. They will work to develop an understanding of our customers business needs and requirements.
The SDO is part of the wider Service Delivery Management team which in turn forms the main customer relationship arm of Service Delivery within Telefónica Tech.
The SDA will create, own and update documentation for their assigned customers and engage in a number of activities including holding regular service reviews, driving improvements and reporting on performance. They will also support the Service Delivery Management team by assisting with reporting, promoting the use of standard documentation and generally supporting where required.
Key Responsibilities:
- A full understanding of the Telefónica Tech Service...
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