Service Delivery Analyst

At Actionstep, our Services Team plays a critical role in turning customer vision into reality. We guide law firms through implementation, configure smart solutions, and ensure every customer achieves meaningful value from their investment in our platform.

We’re now looking for a Service Delivery Analyst to join our growing team. This is a fantastic opportunity for someone who enjoys solving problems, working hands-on with technology, and partnering with customers to drive successful implementation outcomes.

If you’re naturally curious, detail-oriented, and thrive in a SaaS environment where quality and customer impact truly matter — this role is for you.

About the Role:

As a Service Delivery Analyst, you’ll work directly with customers to implement and deliver Actionstep’s platform. From discovery and configuration through to workflow design, template setup, testing, and training — you’ll play a key role in ensuring e...