Service Delivery Analyst

Job Description

Role Description - To provide L2 support for Client Concur Expense System & related to Client Expense & Card Operations.

Team member needs to take complete ownership with respect to RTB activities. Typically, RTB functions include, but are not limited to, End User L2 Support, help desk issue resolution, end user training, Exception approver management, Vendor coordination (IT Teams) for critical issue i.e. Payment feeds, wrong data flow etc Apart from above, team member has to ensure accurate, timely and quality delivery of services provided in relation to RTB activities/projects within a risk free controlled environment, to ensure Client overall client satisfaction.

Your key responsibilities

· Provides quality support, including assistance with service features, reports, and payment inquiries.

· Document timely action including follow-up calls on cases as necessary and escalating appropriately.

· Utilizes t...