Service Delivery Analyst

Dundee, Scotland | Hybrid Working

At Insights, we're looking for a Service Delivery Analyst who combines strong technical skills with exceptional customer service. You'll be part of our global IT Service Desk team, supporting colleagues around the world and ensuring incidents and requests are resolved efficiently, professionally and with a genuine commitment to helping people.

What you'll do

• Deliver first-class IT support to colleagues globally.
• Take ownership of incidents and requests from start to finish.
• Collaborate with specialist IT teams to resolve issues and improve services.
• Maintain and exceed service level expectations.
• Support the deployment and maintenance of business applications and technology.
• Contribute to process improvements, documentation and knowledge sharing.