Job Description

The Service Delivery Administrator assists the Service Delivery team to meet and exceed its obligations regarding Service Levels and performance, by providing administrative support to the team. Key position goals include:

  • To provide excellence in customer service to internal stakeholders.
  • Coordinating activities, resources, equipment and information associated with projects (Project Coordination)
  • To work with all internal stakeholders to deliver outcomes for the service delivery team
  • Assist the Service Delivery Manager with specific Customer facing service outcomes
  • Assist in maintaining Managed Service Customer’s documentation

    • Requirements

    Duties and responsibilities include:

    · Participate in Operational meetings to assist in driving Customer service outcomes, record actions & update plans.

    · Assisting Service Delivery Managers with coordinating activities, such as scheduling Field Services when required...

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