Service Coordinator

If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity, rewards innovation, and offers competitive pay and great employee programs, join the GDI Ainsworth team today!

Job Summary

The Service Coordinator/Dispatcher is the initial point of contact between the customer and field personnel. Receiving calls by telephone, the Service Coordinator/Dispatcher will troubleshoot to identify the cause of the customer’s concern and, if possible, provide technical support. If assistance cannot be provided, the individual will efficiently schedule service work, clearly inform field personnel of the task, and ensure they have the required information to perform the work. The Service Coordinator/Dispatcher will also record accurately and in detail all work performed by field personnel, including the outcome.

Key Responsibilities

• Assist clients with technical support when possible....