Service Coordinator

About the Role

Serving as the primary point of contact for all service‑related inquiries, the Service Coordinator provides timely, accurate, and effective support to both internal and external stakeholders. This role requires strong customer service skills, as it involves regular communication with customers, partner companies, and Product Center personnel. The coordinator works closely with Sales and Project teams to deliver tailored solutions that efficiently and accurately meet customer needs.

Responsibilities

• Work closely with the Project Management and Sales team to ensure a good handover
• Create and review new work orders. Ensure that the correct customer information is set up in both ERP and CRM systems
• Participate in customer meetings when needed for resource planning scopes with Sales managers and communicate with the customer during the service and assist with inquiries.
• Responsible for supporting service pr...