Service Coordinator

We are seeking a detail-oriented Service Coordinator to join our team and ensure seamless delivery of client services in Birchwood

• To answer and log incoming calls and requests from internal and external customers
• Coordination of engineer resources and labour in conjunction with other team members and Service Manager
• To order parts and raise purchase orders for subcontractor labour where required
• To initiate first stage internal and customer escalation processes
• Take on projects as and when required and see them through to successful completion
• To prioritise customer contracts / outstanding calls and despatch engineers.
• To identify cost saving initiatives.
• Where possible - to assist others with tasks that may be outside of the scope of your role
• Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times.
• Effective and effici...