Service coordinator

Title: Service coordinator Location: Kolkata Job Type: Full-Time Summary: The Service Coordinator plays a vital role in ensuring seamless service delivery by managing customer inquiries, coordinating field operations, and maintaining accurate records. This position serves as a central point of contact between customers and service technicians, ensuring timely resolution of service requests and enhancing overall customer satisfaction. The ideal candidate will be organized, detail-oriented, and adept at multitasking in a fast-paced environment. Responsibilities: Respond to incoming service calls and address customer inquiries promptly and professionally. Assign service requests to appropriate field teams based on availability and expertise. Maintain comprehensive service records and prepare daily operational reports. Act as a liaison between service technicians and customers to ensure clear communication and timely service execution. Monitor job completion status and conduct follow-ups t...