Service Coordinator

Service Coordinator - Hull HU13 - up to £29,355k

A permanent position for an organised and efficient Service Coordinator / Administrator to provide a point of contact for customers and engineers, and to coordinate the activities and movements of mobile service engineers on a daily basis.

Responsibilities

• Take incoming calls from customers and action as necessary.
• Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
• Liaise with other depots, dealers and 3rd party service providers, ensuring that they respond within agreed timescales and provide an updated daily status report on any ongoing jobs.
• Log and provide key information to enable accurate and meaningful KPIs to be produced.
• Check & monitor Job sheets / Timesheets using Daily Ops Monitor, bringing any variances to the attention of the service manager.
• Ensure parts requests are followed up to reduce disruption / do...