Service Coordinator

Role Overview The Service Co-ordinator manages service delivery for key account customers within a commercial catering engineering environment, coordinating reactive and planned maintenance while ensuring service level agreements (SLAs) and customer expectations are consistently met. Key Responsibilities Act as the primary point of contact for key account customers. Build and maintain strong customer relationships. Coordinate reactive and planned maintenance jobs and monitor jobs through to completion. Ensure SLA and KPI compliance, escalating urgent issues where required. Liaise with engineers, office staff, and suppliers to ensure efficient service delivery. Keep customers informed of job progress and resolve service issues promptly. Produce service reports, monitor performance, and identify improvement opportunities. Ensure accurate documentation, invoicing, costing and compliance. KPIS ( Key Performance Indicators) SLA compliance and response times. Job completion and turnaround ti...