Job Description

Role Summary

The Service Coordinator acts as the central operational control point for the Singapore hygiene business, responsible for real-time execution, scheduling optimization, ticket lifecycle management, and operational discipline across all service teams.

Key Accountabilities

1. Operational Control

  • First point of contact for all operational issues
  • Single escalation points to Operations Management
  • Real-time command of field operations

2. Scheduling & Planning

  • Own all scheduling and route optimization
  • Proactively plan staff allocation
  • Continuously replan throughout the day

3. Ticket Management

  • Full ownership of ticket lifecycle
  • Ensure zero overdue jobs
  • Maintain service quality and completion integrity

4. Field Execution

  • Ensure vehicles dispatch on time daily
  • Mon...

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