Job Description
Service Coordinator
Doncaster
c£32k DOE, Permanent, Fulltime
Our client is looking for an organised and efficient Service Coordinator / Administrator to provide a point of contact for customers and engineers. To coordinate the activities and movements of mobile engineers daily.
As the Administrator / Service Coordinator, you will:
* Take incoming calls from customers and action as necessary.
* Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
* Liaise with other depots, dealers and 3rd party service providers, ensuring that they respond within agreed timescales and provide and updated daily status report on any ongoing jobs.
* Log and provide key information to enable accurate and meaningful KPIs to be produced.
* Check & monitor Job sheets / Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager.
* Ensure parts requests are fo...
Doncaster
c£32k DOE, Permanent, Fulltime
Our client is looking for an organised and efficient Service Coordinator / Administrator to provide a point of contact for customers and engineers. To coordinate the activities and movements of mobile engineers daily.
As the Administrator / Service Coordinator, you will:
* Take incoming calls from customers and action as necessary.
* Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
* Liaise with other depots, dealers and 3rd party service providers, ensuring that they respond within agreed timescales and provide and updated daily status report on any ongoing jobs.
* Log and provide key information to enable accurate and meaningful KPIs to be produced.
* Check & monitor Job sheets / Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager.
* Ensure parts requests are fo...
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