Job Description

Lead Service Coordinator

Location: Cardiff

Rate/Salary: £28,000 – £35,000 DOE

Type: Permanent

Benefits:

  • Company pension
  • Holiday allowance
  • Supportive team environment
  • Career progression opportunities
  • On-site parking
  • Company events

Duties and Responsibilities

  • Coordinating and scheduling engineers for service, maintenance, and reactive call‑outs
  • Managing engineer diaries and ensuring workloads are planned efficiently
  • Liaising with customers regarding appointments, updates, and service requirements
  • Working closely with the sales team and senior management to support business operations
  • Monitoring ongoing jobs and ensuring all works are completed within agreed timeframes
  • Supporting the administration and coordination of service contracts and documentation
  • Assisting with customer queries and providi...

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