Job Description

Job Summary:

To manage and coordinate the scheduling, planning, and execution of service activities for compressors and compressed air equipment while ensuring service efficiency, compliance, and customer satisfaction.


Key Responsibilities

  • Plan, schedule, and dispatch technicians for breakdowns, installations, and preventative maintenance.

  • Prioritize urgent service calls and manage service contract schedules and compliance.

  • Coordinate communication between customers, technicians, and the Service Manager.

  • Load and manage service, sales, and purchase orders on the ERP system.

  • Ensure accuracy of job cards, service reports, and invoice documentation.

  • Track inventory levels, reserve parts for jobs, process GRNs, and liaise with the warehouse.

  • Follow up on back orders, supplier deliveries, and discrepancies.

  • Maintain service history records and assist with warranty cl...

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