Service Coordinator

The Company:
Our client plays a vital role in the community, supporting older Australians to live independently through flexible, person-centred home care tailored to individual needs and real-life routines.

The Role:
As a Service and Care Coordinator, you will take ownership of scheduling and rostering to ensure services are delivered efficiently, consistently, and on time. This role is centred around building and managing effective rosters, matching the right support workers and nurses to customers, and ensuring continuity of care through proactive schedule management.

You will coordinate services in line with individual care plans, conduct welcome calls to understand availability and preferences, and translate these into structured, sustainable rosters. Posting job requests, allocating shifts, confirming bookings, and maintaining ongoing schedules will form the core of your day-to-day responsibilities.<...