Service Controller- Normanton

Job Function: To ensure the smooth, efficient and cost-effective running of the Field Service Engineers.

Reporting to: Operations Manager. Liaising with: Depot Managers, Field Service Engineers, Customers.

The ideal candidate will be confident communicator with a professional telephone manner, able to handle complaints effectively and develop successful relationships with customers & colleagues.

Key Responsibilities

• Answering incoming calls and providing support and assistance where necessary.
• Logging and creation of jobs on Syrinx.
• Allocation of breakdowns to Field Service Engineers in line with KPI’s.
• Efficiently scheduling routine servicing by Field Service Engineers in line with KPI’s.
• Ensure all records are maintained on Syrinx.
• Raise and distribute weekly service reminders to the Depots.
• Produce weekly depot service reports.
• Produce monthly ma...