Job Description

Overview

:

First Military Recruitment are currently seeking a Service Controller and behalf of one our clients.


To provide a point of contact for customers and Engineers. To Coordinate Service Engineers on a daily basis. To raise new jobs, close and process chargeable invoices and close down none chargeable internal jobs to the correct cost centre.


Duties and Responsibilities:

  • Take incoming calls from customers and action as necessary.

  • Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.

  • Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide and updated daily status report on any ongoing jobs.

  • Log and provide key information to enable accurate and meaningful KPI’s to be produced.

  • Customer liaison/Queries/Quotations/Estimates

  • Engine...

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