Service Contract & Warranty Analyst

Location: TANAUAN CITY, Philippines – First Philippine Industrial Park, Building Q4.

Responsibilities

• Communicate effectively and professionally with customers.
• Digest large amounts of data quickly, deal with ambiguity, be decision‑oriented, a quick learner, and open‑minded.
• Manage spares orders of interior products, acting as the primary contact.
• Process and monitor all customer issues and concerns, from initiation to closure using an ERP system.
• Verify order details: part numbers, quantities, pricing, and shipping information.
• Work closely with various departments within the organization to ensure required information and support is provided to resolve customer issues.
• Ensure all necessary flow‑downs to supply chain, shipping, quality, and other stakeholders are communicated timely and accurately.
• Achieve all key performance indicators and best‑in‑class performance.
• Participate in conti...