Job Description

Responsibilities

The Service Contract Manager is responsible for the development, negotiation, implementation, and ongoing management of service contracts with clients and vendors. This role ensures that contractual obligations are met, service levels are achieved, and business objectives are supported through effective contract governance and stakeholder collaboration.

  • Ensure compliance with contractual terms, conditions, and applicable regulations.
  • Monitor service delivery against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Act as the primary point of contact for contract‑related matters with clients, suppliers, and internal stakeholders.
  • Identify risks and implement mitigation strategies related to contract performance and delivery.
  • Coordinate with legal, procurement, finance, and operational teams to ensure alignment and compliance.

Qualifications

  • Bachelor’s ...

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