Service Centre Specialist

Job Description

Service Centre Specialist is a front‑line role and the first point of contact for individuals accessing COSTI’s Employment Services. The position welcomes walk‑in clients, conducts intake and assessment, provides employment counselling and job readiness support, and helps clients move toward meaningful employment. The role operates in a structured, performance‑based environment and also serves as a service navigator, connecting clients to internal programs and community resources.

Key Responsibilities

Front‑Line Client Engagement & Intake

• Demonstrates a strong customer service orientation by warmly welcoming all clients and visitors, creating a positive first impression, and consistently delivering friendly, professional, and client‑focused interactions in a high‑volume, people‑facing environment.
• Welcome and support walk‑in clients, employers, and community partners in a professional, i...