Service Centre Manager - Salisbury

Summary Of The Role Purpose

A Service Centre Manager is responsible for the financial success and day-to-day operations of a Service Centre. Their duties include: Maximising operational efficiency & productivity. Maintaining and improving operational processes and ensuring high levels of compliance within the Service Centre. Developing a culture that puts total customer satisfaction at the centre of the operation. Promoting and creating a reward and recognition culture for outstanding service delivery by individuals and teams.

Key Responsibilities Of a Service Centre Manager

• Motivate and lead a team through regular communication, recognition and engagement
• Effectively and consistently manage their team in accordance with Company procedures and values, including people management procedures such as Disciplinary, Absence Management and Performance Management
• Continuously monitor team performance and KPIs ensuring that any perfor...