Job Description

Job Description

Purpose: Manage and optimize transportation resources to improve delivery times to the customer through tracking activities with technology support.

Key Responsibilities:

Carrier and Shipment Management

  • Maintain carrier contact to obtain and communicate tracking information for Continental and DHL Express shipments; request missing data for DHL Air Waybill (AWB) creation and manage scheduled departures with the Security Company

Claims and Delivery Resolution

  • Register, document, and follow up on transportation claims and DHL parcel indemnities; resolve delivery discrepancies including missing items, damaged inventory, and unloading delays to ensure customer satisfaction

Order Processing and Fulfillment

  • Process express and employee orders from Guadalajara and Monterrey locations, coordinating with suppliers and warehouse personnel fo...

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